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Q Can I get emergency response if my equipment malfunctions outside of working hours?
A We support 24/7 customer service hotline. Our after-sales team will respond to your needs within 1 hour, prioritize remote diagnostics, and arrive on-site within 48 hours if necessary, achieving full coverage of "rapid response".
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Q How to ensure timely supply when urgently needed replacement parts are required?
A Relying on over ten precision production lines and a local warehousing center, commonly used parts are shipped within 24 hours, and special parts are custom-made and delivered within 3 working days, ensuring our "timely delivery" commitment is fulfilled.
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Q What are the specific cycles and contents of regular equipment maintenance?
A We develop personalized maintenance plans based on equipment type. For example, powder filling lines undergo quarterly lubrication inspections, and liquid filling lines undergo deep cleaning every six months. The after-sales team proactively reminds and implements these measures to extend equipment lifespan.
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Q How can new employees obtain training support if they are unfamiliar with the equipment?
A The company provides full-process operation training services. Our technical team provides on-site guidance and accompanying operation manuals, and supports remote video teaching, ensuring employees quickly master the operation skills of all types of equipment, including granules, powders, and liquids.
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Q How to quickly resolve abnormal noise during equipment operation?
A A professional after-sales team will conduct on-site inspection immediately. Leveraging 25 years of experience, our engineers will accurately pinpoint the fault, ensuring a complete solution on the first repair, fulfilling our "one-time warranty, long-term maintenance" commitment.
